After you have been approved for a Home Care Package you will need to find a government approved Home Care Package Provider.


Your decision of which Home Care Package Provider to choose should not be made lightly. There’s a lot riding on your choice and most importantly, your ability to live at home independently for as long as you want to.


Before signing with any Provider make sure to ask them about all their fees and what you’ll receive for it.


Administration fees

The industry norm for Provider fees is 30% of a package. The number one justification for big Provider fees is Case Management which we believe should never exceed more than 25% and should include all administration costs as well.


Another way to guarantee a lower fee is to forego case management altogether and choose a Provider who offers self-management. With this method you are likely to pay between 13-15% in fees.


At Happy Living our clients thrive under the self-management model which is 13% in fees but for those whose care needs change over time or decide self-management is no longer the right fit, we also have our fully case-managed (23%) service which we seamlessly switch clients to.


Additional fees

A traditional Approved Provider may take up to 50% of your package funds in administration and case management fees. This leaves you with minimal funds left for your much needed care services.


It’s also important to be wary of extra fees such as a set-up fee, an exit fee, a daily care fee, added costs for phone calls, and surcharges for using support workers of your own choice.


Make sure you ask Providers for all their hidden fees before choosing to sign with them.


At Happy Living we are completely transparent. We charge an unbeatable low 13% flat fee and that’s it. Meaning you have the maximum funds left over for what they’re meant for, your care.




Fees for choosing external support services

Some Providers will let you use support services of your choice, but the catch is that they will add a surcharge on the hourly rate for doing so.


For example, let’s say you have a gardener you trust and have been using for a long time. Now that you have a Home Care Package, you’d like to make good use of your package and pay your gardener with those funds instead.


Unfortunately, with some Providers, although they’ll allow you to continue using your gardener, they’ll also make you pay an hourly surcharge on top of the rate you currently pay.


The result is that you’ll often end up paying 25% more for the same service which is unreasonable.