Last month, Ms. Li’s father was officially issued a Level 3 Home Care Package and has since completed his sign-up with Happy Living.
Ms. Li started her consultation with Happy Living when they received a reminder from the Department of Health that her father’s funding was about to be issued. Her father suffers from Alzheimer’s disease and Ms. Li is his main carer.
Therefore, she was the one who consulted the approved Home Care Package Providers when his Home Care Package was approved.
Since she does not know much about the industry, Ms. Li contacted most of the local Chinese institutions to make a comparison.
She gave the following example when talking about the reason why she eventually chose to sign up with Happy Living.
Our Clients’ Experience with Happy Living.
When she first got in touch with Happy Living, Ms. Li noted, the Intake Consultant neither rushed to recommend Happy Living nor pushed her to sign the contract.
Instead, she enquired about her father’s situation in detail, such as what kind of care was needed and brought forward suggestions about what services she could acquire to reduce the burden in the future.
The Intake Consultant informed Mr. Li that she could also apply for an extra 11.5% subsidy when she mentioned that her father had dementia.
As long as Ms. Li could have her father do an assessment for dementia, like the Consultant suggested, she would be able to apply for the supplement with his result.
The Consultant explained that a lot of Home Care Package Providers would ask their clients to invite a registered nurse to come to their homes for the assessment, which would cost around $80.
However, she again informed Ms. Li that she would be able to save this cost and use it for other services if she could bring her father to the GP for his assessment instead.
Even if Ms. Li was busy working, she could have a Care Worker go with her father, which would cost only $40.
Ms. Li said that the Intake Consultant from Happy Living provided suggestions according to her dad’s actual situation during the whole consultation, hoping to help them make the best use of his funding for the services he really needed.
Instead of urging Ms. Li to sign up with Happy Living, she reminded her to put different factors into consideration, make comparisons, and to choose the most suitable Provider for her father.
After consideration, Ms. Li decided to start on the self-management program with Happy Living.
She figured out that it would be easy and convenient to contact their Care Coordinator on the phone or by using WeChat.
Most importantly, she is now able to have experienced Care Workers take care of her father for longer service hours.
She now feels relieved as she now has support and has someone share the load even if she encounters difficulties with the service model, there are other options available to help her adjust.
Currently, Ms. Li has been helping her father use the self-manage model for the duration of a month.
Furthermore, she has been able to talk to the clinical team at Happy Living and use her discretion whether she wants to continue using them or not.
She believes that there have been obvious improvements to her father’s quality of life in all aspects with the help of Happy Living which has enabled her to devote time to herself and her work.
If you would like to learn more about a Home Care Package, don’t hesitate to reach out to our friendly Care Expert team on 1300 911 728.
