3 Key Factors to Consider When Choosing a Home Care Package Approved Provider: Never Settle for ‘About the Same’

More and more older Australians would like to make the most out of their Home Care Package.

As this program is becoming more popular over time, Home Care Package holders and their families have learned to compare Providers when choosing the best fit for themselves.

Yet a lot of them have found out that every Provider is ‘about the same’ after comparing the prices.

Although a lot of Providers may not sound that different in terms of prices when services are used in real life, they often result in a more significant disparity.

In this article, Happy Living will list some common differences among Providers for your reference. You may like to look into these aspects carefully when deciding on the Provider for you.

Home care package

Are there additional charges with Home Care Package Providers?

Under the influence of Happy Living, the overall service rate of Home Care Package Providers has been adjusted from over 50% in the past to an average of 35%.

Some of them have a lower fee of 15% or 18% which is ‘about the same’ as Happy Living, or even as low as 10%. Older Australians should be aware that there are often, also additional charges or hidden fees charged by these Providers.

Generally speaking, the most common additional charges includes the set-up fee, the exit fee and the daily care fee, while hidden fees are mainly composed of high hourly home care service fees, or surcharges for using specific services of your choice.

When there is no such common or regular additional charge, and the hourly rate for your home care services is close to market prices, it becomes more important to figure out whether there are any unusual expenses.

According to our clients who transferred to Happy Living, there were endless bizarre charges made by their previous Home Care Package Providers.

For example, some Providers charged an extra handling fee every time the client tried to use a service or apply for reimbursement, while others would deduct corresponding fees from the clients Home Care Package account when it came to the development of their care plan and annual reviews which we required by the government.


Are there any additional clauses?

Apart from the unexpected additional charges, there can also be strict additional clauses attached to the use of some Home Care Package Providers.

Here are some real-life examples our Happy Living intake consulting team have encountered:

A Home Care Package holder who would like to transfer found the notice period was 2 months long, while another was asked to pay a large number of penalty fees when he asked to transfer within 1 year after having signed up with the Provider.

All of these hidden fees are often found in the lengthy contract terms and are in English, which can make it difficult for older people to notice when they sign up.

Although not all of the Home Care Package Providers charge these additional charges or additional conditions, you should still be cautious when making choices for your own rights and interests.

It’s important to pay particular attention when you feel that the administrative fee is ‘about the same’.

After all, these seemingly inconceivable cases have happened and are happening around us.

Is the quality of service up to standard?

When the administrative fee charged by Providers are ‘about the same’, it is also important for you to find out the quality of the service they provide. Service includes management services by the Home Care Package Provider and the home care services required.

At Happy Living, every one of our self-management clients has his/her own dedicated Care Coordinator to assist with the use of their Home Care Package.

居家养老津贴持有人Home Care Package

Our Care Coordinator team members have professional backgrounds, ample experience and also receive regular training to assist our clients achieve the maximum use of their Home Care Package.

In terms of home care services, Happy Living clients can choose from experienced Support Workers with good reputations in the market without much restriction and service quality can be guaranteed.

If you would like to learn more about a Home Care Package, don’t hesitate to reach out to our friendly Care Expert team on 1300 911 728.

1300 911 728