Could your provider reduce fees for you?

In Australia, older people, in particular those over 65 years old can apply for something called a Home Care Package. This package allocates them funding to use for services and items to match their personal care needs and keep them living at home in a safe and happy environment.


After being assigned your Home Care Package, you need choose an Approved Provider to host your Home Care Package.


Your chosen Approved Provider will activate your referral code, which gives your access to your funding and will also assist you in managing your Home Care Package funds to best suit your needs.


The Provider will charge fees from your Home Care Package account, and the remaining funds will be used entirely for services and items that match your care needs.


Regarding the charging standards of Providers, because the government has not placed a rigid guideline on the charges associated with a Home Care Package, there is a huge range of prices within the industry.


Recently, we have noticed an increasingly common phenomenon:


If a Home Care Package holder decides to switch to another provider with more reasonable fees, the current provider will often propose a new offer, promise to significantly reduce the fees, or give you more choice of lower-priced service providers.


Happy Living is happy to see that other providers are willing to reduce costs and allow older Australians to get more services than before.


We encourage those who are using a Home Care Package to ask whether the current provider can reduce the management fee rate to a reasonable range (below 15%) and guarantee a lower price (about $45/hour) for their service providers.


At the same time, we hope to see price cuts for all Home Care Package holders, not just for individuals who threaten to leave their current Provider.


At Happy Living we are passionate about helping all older Australians get the maximum funding from their Home Care Package. That’s why we charge such an unbeatable low fee and offer effective guidance and assistance with self-managing your Home Care Package. We believe this is the most effective way of maximising your funding.



At Happy Living we charge one low flat fee of 13%, and that is all. There are no additional expenses.

For this fee, we encourage our clients to get independent choice of the services they need, when they need them, and also of the people who deliver these services. That way you have more freedom to choose the service providers who match your personal requirements.


We believe our clients know best the services that they need. And in allowing our clients to do so, we also guarantee that their choice of service providers will enable them to get reasonable service fees, no hidden costs and obtain a better relationship and service experience with the people that they hire.


When we look at the amount of care service hours available, with Happy Living you could be getting double the amount as with another Provider.


With Happy Living, older Australians have more funding available in their Home Care Package to spend on the services and items they need to stay at home, happily and safely for as long as possible.