Happy Living Home Care Packages

Home Care Services.

At Happy Living, you have access to more care and support services.

With Happy Living, you get significantly more control of what care services and items you can receive from your Home Care Package. You also get more choice of when you receive them and at what rate. Our mission is to get you to have MORE CHOICE AND MORE SERVICES.

Here are some examples of services you can access with your Home Care Package funds, depending on your care needs outlined in your Care Plan.

Find out more with our Free Info Kit today.

Meal Preparation

Assistance with preparing meals, nutrition and hydration.

Cleaning

Keep your home in tip-top condition.

Gardening

Keep the garden beautiful with services on a regular or as needed basis.

Community Support

Support and transport to attend social outings, do some shopping or attend appointments.

24-Hour Care

Round the clock care that includes sleepovers.

Personal Assistance

Bathing, dressing, grooming, continence management and assistance with transfer aids and mobility.

Home Maintenance

Washing windows, clearing the gutters and other services as needed.

Respite

We assist family members and carers to take a break for an hours, overnight and extended periods as needed.

Clinical Care

Specialised healthcare services including nursing and podiatry.

Medication Promoting

Ensuring the correct medication is taken at the right times.

Laundry

Washing, ironing and putting away clothing.

Companionship

A friendly face and someone to talk to.

Meal Preparation

Assistance with preparing meals, nutrition and hydration.

Cleaning

Keep your home in tip-top condition.

Gardening

Keep the garden beautiful with services on a regular or as needed basis.

Community Support

Support and transport to attend social outings, do some shopping or attend appointments.

24-Hour Care

Round the clock care that includes sleepovers.

Personal Assistance

Bathing, dressing, grooming, continence management and assistance with transfer aids and mobility.

Home Maintenance

Washing windows, clearing the gutters and other services as needed.

Respite

We assist family members and carers to take a break for an hours, overnight and extended periods as needed.

Clinical Care

Specialised healthcare services including nursing and podiatry.

Medication Promoting

Ensuring the correct medication is taken at the right times.

Laundry

Washing, ironing and putting away clothing.

Companionship

A friendly face and someone to talk to.

The following services or items are outside of the Home Care Package program eligibility.

The Department of Health provide some guidance on approved spending and have given us some further feedback on particular services and items that the home care packages cannot pay for.

To make it easier we have listed some of these services and items below:

  • General home services that were never, or are generally not completed independently prior to age-related functional decline, including home repairs/maintenance/specialist cleaning performed by a tradesperson or other licensed professional.
  • Food (except as part of enteral feeding requirements or items listed under food for special medical purposes as per the Australia New Zealand Food Standards Code – Standard 2.9.5). 
  • Home insurance.
  • Rates.
  • Water, sewage, gas and electricity costs.
  • Private transport related costs including vehicle registration, vehicle repairs, vehicle insurance and petrol.
  • Local transit costs of public bus, ferry or train fares.
  • Funeral plans / insurance costs.
  • Pet care and associated costs such as pet food; registration; taxidermy, cremation.
  • Internet and telephone costs, exceptions include:
    • Care recipients who are homeless or at risk of homelessness (as identified in a care recipient’s ACAT assessment) can use Home Care Package funds for the ongoing monthly charges to ensure connection with service providers.
    • Care recipients who require the internet or landline to support delivery of medication management, remote monitoring service or delivery of an included service on the phone can use Home Care Package funds to set-up telecommunications connections (e.g., to get internet connected).
  • Beauty therapy (e.g., manicures) and hairdressing.
  • Cost of entertainment activities, such as club memberships and tickets to sporting events.
  • Travel and accommodation for holidays.
  • Supplies to participate in any activity, e.g. gardening or craft.
  • Using Home Care Package funds to pay for solicitors or accountants for maintaining care recipients’ personal affairs.
  • Funeral costs and funeral plans.
  • Gym or pool memberships/access costs when not prescribed for aged-related functional decline and monitored by health professional operating within their scope of practice.
  • Assistance with home purchase.
  • Mortgage payments.
  • Rent.
  • Permanent residential care (subsidised or private) and residential respite (subsidised).
  • Heating and cooling costs (installation and repairs).
  • Whitegoods and electrical appliances (except items designed specifically for frailty such as a tipping kettle).
  • Household furniture and furnishings: 
    • Lounge suites and recliners which do not support a care recipient’s mobility, dexterity and functional care needs and goals.
    • Other general household furniture such as coffee tables, wardrobes, and bookshelves
    • Massage chairs when not prescribed by treating medical practitioner and/or allied health professional.
    • General mattress and frame for bed (exceptions for pressure relieving mattress or mattress/frame for an electrical adjustable bed or hospital bed)
  • Replacement/maintenance/servicing/cleaning of: 
    • Water tanks.
    • Solar panels.
    • Fencing.
    • Roofs.
    • Heating and cooling or hot water systems.
    • Swimming pools.
  • Home modifications or capital items that are not related to the care recipient’s ageing-related care needs, for example:
    • Windows, roofs, pergolas, sunrooms, decking.
    • Home modifications that don’t support ageing safely e.g., non-accessible bathroom and kitchen modifications; non-standard fittings in accessible bathroom modifications (e.g., mosaic tiles).
    • Home modifications requiring development applications.
    • Aesthetic modifications of any kind.
    • Repainting the home.
    • Major plumbing.
    • Emptying of septic tank; remedying sewage surcharge (matter for water company/insurer).
    • Major electrical work, e.g., rewiring house.
    • Replacement of entire floor and floor coverings throughout the home unless safe passage for mobility equipment required or slip hazard reduction required, as recommended by a health professional for care recipients at risk of falls.
    • Replacement of foundation e.g., concrete/cement slab.
    • Significant changes to the floorplan of the home, such as adding a new bathroom or extension.
  • Extensive gardening services such as: 
    • Planting and maintaining crops, natives and ornamental plants.
    • The installation and/or maintenance of raised garden beds.
    • Compost heaps.
    • Watering systems.
    • Water features and rock gardens.
    • Landscaping.
    • Tree removal.
    • Removal of garden beds.
    • Removal of shrubbery (unless preventing safe access and egress).
  • Defined at section 52D of the Aged Care Act 1997.
  • Includes income tested care fees, basic daily fees and additional fees.
  • Co-payments for state/territory government funded programs, such as subsidised taxi vouchers and/or aids and equipment schemes.
  • Dentures, dentistry and dental surgery.
  • Prescription glasses or contact lenses.
  • Prostheses (e.g., artificial limb).
  • Spectacles.
  • Hearing aids available under the Hearing Services Program. Contact the Hearing Service Program (HSP) for guidance on hearing aid replacement and delegate approval for non-standard hearing aids. Exception if care recipient is not a pension concession card holder as Home Care Package may cover like for like of typical hearing aid covered by HSP in this case only.
  • Continence aids if a participant in the CAPS program.
  • Diagnostic imaging.
  • Natural therapies, including:
    • Alexander technique.
    • Aromatherapy.
    • Bowen therapy.
    • Buteyko.
    • Feldenkrais.
    • Homeopathy.
    • Iridology.
    • Kinesiology.
    • Naturopathy.
    • Pilates (except sessions supervised by an exercise physiologist or physiotherapist).
    • Reflexology.
    • Rolfing.
    • Shiatsu.
    • Tai chi (except sessions supervised by a Chinese Medicine Practitioner, exercise physiologist or physiotherapist).
    • Western herbalism.
    • Yoga (except sessions supervised by an exercise physiologist or physiotherapist).
  • Payment for informal care – a Carer’s Payments is available to fund the support of family and friends.
  • Section 16.1 of the Home Care Packages Program Manual specifies more information about what ageing related programs can and cannot be accessed while receiving a Home Care Package.
  • Co-payments or gap fees, including for services covered by private health insurance.
  • Medications, vitamins and supplements (as well as items not covered by the PBS such as off-indication prescriptions, medicines not endorsed for listing by the Pharmaceutical Benefits Advisory Committee (PBAC) or medicines where the manufacturer has chosen not to list the product on the PBS.
  • Consultation/tests/surgery with medical practitioner (GPs and specialists).
  • The only exception to this is a private appointment (i.e. not covered by MBS) with a GP to meet evidence requirements for the dementia and cognition supplement and oxygen and enteral feeding supplements.
  • Hospital costs; Ambulance cover.
  • Private health insurance premiums.
  • Debit cards (unless the provider has rigorous systems in place to vet every payment and keep on file all receipts in accordance with the Records Principles 2014. Debit cards may pose issues for GST credits. Consult with the ATO for more information).
  • Cash payments or gift vouchers/cards, including online vouchers and coupons.
  • Transfer of subsidy into care recipient or their family’s personal/business bank account without rigorous acquittal by provider of funds against receipts matched to the Home Care Agreement, care plan and individualised budget in accordance with the Records Principles 2014.
  • Payment to families and friends for care services are typically a program exclusion. Family and friends may instead access the Carer’s Payment – https://www.servicesaustralia.gov.au/carer-payment
  • Using subsidy to pay for family carers raises serious probity issues under the Public Governance, Performance and Accountability Act 2013 under which the aged care special appropriation sits – generally this is an exclusion unless it is a thin market (i.e. rural and remote Australia; Aboriginal and Torres Strait Islander and CALD populations) and the family member is especially qualified, does not live with the care recipient and the provider and family member (in their capacity as a personal care worker or health professional) have agreed a robust probity plan with the provider. It is a strict exclusion if the family member is already receiving a Carer’s payment.
  • In relation to meal services and whether food can be included in a Home Care Package:
    • Preparation and delivery of meals can be included.
    • The raw food component of those meals cannot be included, except in the case of enteral feeding.
  • The Department has not mandated a standard split/ratio for the raw food component. This is a business decision for the company providing the meal services to calculate how much the raw food component is. Home care providers should discuss with the care recipient the amount of the raw food contribution, as well as how and who it is paid to, as part of the negotiation with the meals provider and the care recipient.

We understand that sometimes there are very exceptional circumstances that warrant special consideration so it’s best to speak to us to confirm. If you want to know about a specific service, feel free to give us a call on 1300 911 728.

Find out more with our Free Info Kit today.

Hear What Our Clients Have to Say.

Matthew/Y.Kun Tong
Client
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We would like to take this opportunity to render our gratitude to Happy Living. It saves us a lot of package funding, with exchange for more care/nursing services,compare with other HCP providers.
Mr Chan
Son of The Client
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Staff members from Happy Living are so friendly and helpful. They guided us every single step through the processes of getting a Home Care Package. They are so patient and listen to Dad’s care needs. Dad is now receiving the great care services from his package. I highly recommend Happy Living.
Mrs Kwan
Client
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I have a different service experience after switching to Happy Living. I am now paying less fess and receiving more quality services. I love my carer Lily, she is so kind and reliable.
Ms Kim
Client
Read More
Thank you Happy Living for providing us with excellent customer services. This fully reflects the multicultural virtue of Australia, a multicultural country. I will recommend it to more friends so that they can also receive more care from this lovely organisation.
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Simple tools to help you manage your Package.

Have you had to deal with a Provider who doesn’t give you visibility of your funds? Or have you ever been unsure about what’s listed on your Care Plan?

We understand it can be frustrating and confusing. That’s why we’ve hand-selected keys tools and technology to help you live better at home. 

Introducing Green Pencil, our online accounts payable system, that gives our clients transparency when it comes to how and where their funds are being spent.

Introducing myCare, an in-home tool designed to foster better communication between clients and their care service providers regarding their Care Plan.

Want to learn more about our tools to help you manage your package?

How to choose the best Provider for you.

Making a right choice in Home Care Package Provider is extremely vital to you and your family.

That’s why it is important to have all information handy when you make a call to your chosen providers.

In this free e-Book you will learn all of the information you need to know about Home Care Packages, the 8 check points every Home Care Package holder needs to know, along with a complete list of FAQs.

1300 911 728