How will I know when my Home Care Package is available?

How will I know when my Home Care Package is available?

A letter stating the status of your Home Care Package will be sent by The Aged Care Assessment Team, after your face-to-face assessment. 

The letter will contain:

  • The assessment decision – confirming whether you are eligible for a Home Care Package.
  • If eligible, the level of package you have been approved.
  • The reasons and evidence supporting the decision.
  • A copy of your support plan developed during your assessment.


You’ll receive a second letter advising you to get ready
You’ll get this letter about three months before you receive your Home Care Package. Take this time to find the right provider for your needs.

Home Care Package

It can be a real challenge to compare Home Care Package Providers.

That’s why we have put together this comparison worksheet to make the task of comparing Providers easier.

To download the worksheet simply click the link or copy and paste the link below into your web browser:

At this stage, look into the costs and arrange visits with the various approved providers.

If you’ve already found a provider, contacting them to confirm their availability for your package will be ideal.


You’ll receive a third letter confirming you have been assigned a Home Care Package
The letter will include your referral code which starts with 1- or 2-, and this code is your key to receiving services. You give this code to your chosen provider. With the code, they’re able to see your assessment information, support plan, and package level.

You have 56 days from the date of your letter to enter into a Home Care Agreement with your chosen provider. If that doesn’t happen during this period, the package will expire. It will then be allocated to the next person on the national priority system.

If you can’t find a suitable provider during this time, you can call My Aged Care and ask for an extension of 28 days.

If you would like to learn more about a Home Care Package, don’t hesitate to reach out to our friendly Care Expert team on 1300 911 728.

1300 911 728