How will I know when my package is available?

How will I know when my package is available?

After your face-to-face assessment, the Aged Care Assessment Team will send you the first letter. 

The letter will contain:

  • the assessment decision – confirming whether you are eligible for a Home Care Package
  • the level of package you have been approved for, if eligible
  • the reasons and evidence supporting the decision
  • a copy of your support plan developed during your assessment.


You’ll receive a second letter advising you to get ready
You’ll get this letter about three months before you receive your first package. Take this time to find a provider that’s right for you. Look into the costs and arrange visits with them. If you’ve already found a provider, contact them now to confirm they have availability for you in the coming months.


You’ll receive a third letter confirming you have been assigned a package
The letter will include your referral code, which is your key to receiving services. You give this code to your chosen provider. With the code, they’re able to see your assessment information, support plan, and package level.

You have 56 days from the date of your letter to enter into a Home Care Agreement with your chosen provider. If that doesn’t happen during this period, the package will expire. It will then be allocated to the next person on the national priority system.

If you can’t find a suitable provider during this time, you can call My Aged Care and ask for an extension of 28 days.