I finally got approved for the Home Care Package! But what now?

As the Australian government notices the shift in the desire of older Austrlians to continue living at home as opposed to moving into an aged care home, it has repeatedly allocated more funds to increase the quota of the Home Care Package, meaning there are more and more older people being approved for this subsidy, which can exceed A$50,000 per year at most.


However, before the official initial of the allowance, older people may encounter various unexpected problems during application, evaluating, queuing, and selecting institutions due to language barriers.


Here are some examples.




High-level allowance approved but not issued:


Uncle Ding has been approved a Level 3 Home Care Package, but after a long wait for over a year, there is still no news. He presented his situation in a webinar organized by Happy Living, and an intake consultant immediately contacts him by phone.


After understanding the situation, the intake consultant also makes a three-way call with Uncle Ding to My Aged Care, explaining Uncle Ding’s current situation is making it difficult to maintain an independent home-based life, and he wishes to receive some subsidies in advance.


Since Uncle Ding has been waiting for a year, and the situation is indeed urgent,  My Aged Care soon quickly issue a level 2 Home Care Package allowance in advance so that he can start using part of the care services before his Level 3 package is granted, which will not affect the subsequent distribution of Level 3 allowances. This enables Uncle Ding to see a genuine improvement in his living condition and quality of life.



After you are approved for the Home Care Package allowance and are waiting to receive your package, you can contact My Aged Care again to explain your current status and needs, particularly if the waiting time is very long, and request to speed up the process. Having a lower level of package to use, prior to your designated package being issued, can be beneficial in the interim.


Another good idea would be to keep the contact information of your assessor during the assessment to facilitate direct contact in the future. If you are unable to communicate independently, you can also request assistance from Happy Living.




What if you failed to join a HCP Provider when you received your package


In May of this year, Mr. Liu received the notification letter from My Aged Care that he had been assigned his Home Care Package. However, due to the pandemic, his children had stayed in their home country and Mr. Liu was unable to independently process the letters in English. Earlier this month, his children asked him to pass the letter to Happy Living to see if we could handle it on Mr. Liu’s behalf. Unfortunately, by then, the Provider selection period of 56 days was overdue, and Mr. Liu’s Level 4 home care allowance has been withdrawn by the My Aged Care.


Authorized by Mr. Liu, the Care Coordinator at Happy Living took immediate action, contacted the relevant department, and submitted a written explanation of the cause of Mr Liu’s delay in action as well as an application for receiving the allowance.


My Aged Care reviewed his case and Mr. Liu’s application has since been accepted and the allowance will be issued again within one month. Because Happy Living handled this issue properly and they submitted materials that were detailed and complete, Mr. Liu then received the letter in just a week and joined Happy Life smoothly and happily.


We recommend that you start the process as soon as possible after receiving your letter of Home Care Package approval. On one hand, it avoids unnecessary troubles caused by overdue decisions and on the other hand, this can also help to receive allowances as soon as possible and start using care services as immediately.


We also suggest however that you carefully consider and compare Providers before choosing a one that truly suits you. This will enable you get the most possible from your Home Care Package funding and be with a Provider who understands your unique needs and supports you to live happily and safely at home.