What fees will a Home Care Package provider charge?

When an older person is formally assigned a Home Care Package, they are required to choose an Approved Provider to assist in receiving, managing, and using their funds.

The Approved Provider will also deduct part of the funding from the Package as service fees. The types and amounts of these fees are determined by the Provider, and different Providers charge different fees.

In the new version of the ‘Operational Manual for Home Care Package consumers’ released in March this year, the charges that providers can deduct from a package are listed, and it is clearly stated that management agencies must disclose charging information from June 1, 2019.

Among them, the most important fees listed are the: management fee and case management fee.

The Approved Provider will charge a management fee from the accounts for fund management services. This fee covers: preparing monthly bills, managing allowances, and ensuring that funds are used for services that meet government guidelines.

The Case management fee is the fee that those who choose the fully case managed model is required to pay. This fee covers: arranging services for the client, keeping in touch with the client and their family members or carers, ensuring that the services used by the client are safe and effective and consistent with their cultural background and characteristics. But a fully Case-Managed service, isn’t the only option.

Happy Living gives Home Care Package holders the innovative option to instead self-manage their Home Care Package. This means not having to pay inflated case management fees and getting more choice and freedom from your Home Care Package.

Happy Living maintains a fixed management fee of 13% and no other fees, leaving the most funds available for much needed care services. We also fill the position of Case Manager instead with a Care Manager. If your clients ever have any questions or problems, they are free to contact their Care Manager during working hours to find a solution.

We give Home Care Package holders the ability to independently arrange the content of services and choose appropriate support workers. With a dedicated Care manager to help with this process and ensure that the support workers have relevant qualifications, insurance, and police checks, to ensure that all clients receive safe and high-quality services. If a client does not find suitable support workers, the Care Manager will recommend suitable ones to choose based on the client’s cultural background and personal requirements.

Self-management isn’t for everyone, but for those who require extra support, Happy Living also has a fully Case Managed option available.

We give older Australians the option to choose according to their actual situation and needs. This includes seamless transition between the self-management model and the case management model, if that’s what is required. If a client no longer needs the Case Management model, they also have the option to switch back to the independent management model.